Conditions of Sale

  1. Payment Terms

Payment is required before production begins. If payment is not received on time, the company reserves the right to suspend production or delivery. If the order is canceled due to non-payment, any deposits may be non-refundable.

  1. Lead Times & Deadlines

Production timelines begin only after all required materials have been received from the customer and proofs (digital or physical) have been approved. Delays in providing materials or approving proofs may impact the completion schedule. The company is not responsible for delays caused by third parties (shipping providers, contractors) or circumstances beyond its control (e.g., force majeure, natural disasters, strikes). The lead times published on the website apply to orders of up to 500 sq ft of printing or 20 items. Orders exceeding these volumes will be reviewed individually, and revised production timelines will be provided once your project details are confirmed. Delays in submitting required materials or approvals may further extend these timelines.

  1. Proofs and Customer Responsibility

Digital Proofs:

Digital proofs are provided for checking layout, text, and general design but do not guarantee accurate color representation. Colors on digital proofs may differ due to screen settings, lighting conditions, and the limitations of the CMYK printing system. We strive to match colors as closely as possible within the capabilities of CMYK, but for exact color matching, we strongly recommend requesting a hard proof.

Hard Proofs:

A hard proof is a printed sample on the chosen material that shows the final colors and their interaction with the substrate. This type of proof is essential for projects where precise color accuracy is required. Approval of a hard proof indicates the customer’s agreement with the design and color specifications.

Production Specifics and File Requirements:

Due to the nature of fabric banner production and keder sewing, the final image may slightly differ from the proof. Up to 2 inches of trimming around the edges may occur during production. Customers are required to prepare artwork according to technical specifications, including a 4-inch safety margin around the edges to ensure critical design elements are not affected by trimming.

Approval Responsibility:

Once any proof (digital or hard) is approved, no further design changes or claims related to colors will be accepted. If only a digital proof is approved, the customer acknowledges that color reproduction will adhere to CMYK standards and equipment capabilities.

Turnaround Time:

Preparing and shipping a hard proof may extend the project timeline by 1–2 business days, excluding delivery time.

  1. Warranty and Repairs

Equipment (e.g., aluminum frames, LED lights, and power supplies) is covered by a 1-year warranty against manufacturing defects. Exclusions: Normal wear and tear, improper storage, mechanical damage, and exposure to moisture. Defects must be reported within the warranty period for resolution.

Backlit Fabric Graphics: Printed SEG backlit fabric graphics are covered by a limited warranty of 6 months for material durability and edge compatibility under indoor conditions. Additionally, we offer a 3-month warranty on color stability when used in standard backlit environments. This warranty excludes damage caused by improper handling, exposure to direct sunlight, moisture, or heat.

  1. Returns and Cancellations

Returns are not accepted for either custom or non-custom orders. Deposits for custom orders are non-refundable once production has begun.

  1. Shipping and Damages

Customers must inspect goods upon delivery, including quantity and condition, and report any discrepancies or damages within 24 hours. The company is not responsible for damages, delays, or other issues caused by third-party shipping providers. All claims related to damage, shortages, delays, or lost shipments must be filed directly with the carrier.

  1. Governing Law & Jurisdiction

All transactions are governed by the laws of the State of North Carolina. Disputes will be resolved exclusively in the courts of Mecklenburg County, North Carolina.

  1. Limitation of Liability

The company’s liability is limited to the repair or replacement of defective parts. Under no circumstances will the company be liable for indirect, incidental, or consequential damages, including but not limited to loss of profits or business interruptions.

  1. Dispute Resolution

Disputes regarding any invoice must be submitted in writing within 15 days of receipt. Failure to dispute within this timeframe constitutes acceptance.