Privacy Policy

Effective Date: December 9, 2025

SEG Solution (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, create an account, place an order, or contact us through features such as forms, email, or live chat.

1. Information We Collect

We may collect the following categories of information:

Information you provide to us:

  • Name, email address, phone number

  • Shipping and billing address

  • Payment-related information (processed securely by our payment providers)

  • Account information and order history

  • Messages and content you submit through forms or live chat

Information collected automatically:

  • IP address, device identifiers, browser type

  • Pages viewed and interactions with the website

  • Approximate location derived from IP address

  • Cookie and similar technology data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support and respond to inquiries

  • Manage accounts and improve your customer experience

  • Improve our website, products, and services

  • Prevent fraud and ensure security

  • Send marketing communications only if you opt in, and you can opt out at any time

3. Live Chat

If you contact us via live chat, we and our service providers may store a transcript of your conversation. We use chat data to provide support, improve service quality, and maintain business records in accordance with this Policy.

4. How We Share Information

We do not sell your personal information. We may share information with service providers as necessary to operate our business, including:

  • Payment processing

  • Shipping and logistics

  • Website hosting and security

  • Analytics and performance tools

  • Customer support and live chat platforms

  • Email and marketing platforms (where applicable)

These partners are required to protect your information and use it only for the services they provide to us.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember preferences and cart items

  • Understand site usage and improve performance

  • Support marketing and advertising where applicable

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including to fulfill orders, provide support, comply with legal obligations, and resolve disputes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Access, update, correct, or delete your personal information

  • Object to or restrict certain processing

  • Opt out of marketing communications

To submit a request, contact us at: info@segsolution.com
Subject line: Privacy Request

We may need to verify your identity before processing your request.

9. U.S. State Privacy Rights

If you are a resident of certain U.S. states, you may have additional rights under applicable privacy laws, including the right to:

  • Know/access the personal information we collect about you

  • Delete your personal information

  • Correct inaccurate personal information

  • Opt out of the sale or sharing of personal information (as defined by applicable law)

  • Opt out of targeted advertising

  • Not be discriminated against for exercising your privacy rights

SEG Solution does not sell personal information.
We also do not share personal information for cross-context behavioral advertising as defined by applicable state laws.

To exercise your rights, contact us at info@segsolution.com with the subject line “Privacy Request.”

10. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.